What is Case Management?

Case management may seem like an unfamiliar term, but it simply means someone is ready to help students in need. 

The Student Care Team provides non-clinical case management.

What Non-Clinical Case Management Is:

  • Available to all WSU students who are currently enrolled in one or more classes at no cost to the student 

  • A dynamic process that allows trained professionals to understand students’ needs, identify resources, and monitor students’ progress to improve outcomes for students experiencing challenges that may impact their academic success. 

  • Offered in-person, in Zoom, by phone, or email 

  • A resource for limited emergency funding 

What Non-Clinical Case Management is not:

  • Counseling or direct mental health services 

  • Mandatory or required for any students

  • A replacement for meeting legal requirements such as those processes in the Center for Community Standards (CCS) or the Office of Compliance and Civil Rights (CCR)